Terms of service

These terms apply when you use lorneandco.com.au or buy from us, and they never take away your rights under consumer law.

1. About us

Lorne & Co is a trading name of Monolith Ecommerce Pty Ltd (ABN 23 699 657 317), a company registered in New South Wales, Australia ("we", "us", "our"). You can reach us at support@lorneandco.com.au.

2. Using our website

By using our website or placing an order, you agree to these terms, our Shipping policy, Return and refund policy and Privacy policy. You must be 18 or older to place an order, or have a parent or guardian's permission.

3. Products and sizing

We show our products as accurately as we can. Colours can look slightly different on different screens, and sizes can vary a little between styles, so please check the size guide on each product page.

4. Prices and offers

  • Prices are in Australian dollars (AUD) and include GST, unless your local currency is shown at checkout.
  • Shipping is free on orders over $100. The shipping cost for any order is shown at checkout before you pay.
  • Bundle prices, "buy X, get Y free" deals and other offers apply as described on the product page and show in your cart and checkout before you pay. Unless we say otherwise, offers can't be combined, and they run while stock lasts or until the end date shown.
  • If a price is clearly wrong because of an error, we'll contact you before shipping your order. You can then pay the correct price or cancel for a full refund.

5. Orders

Your order is an offer to buy. We accept it when we email you to say it has shipped. We may cancel an order, with a full refund, if an item is out of stock, if there's a pricing error, or if we suspect fraud. If we can only send part of your order, we'll refund the rest.

6. Payment

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay through Shopify Payments, as well as PayPal and Afterpay. Payments are processed securely by these providers. If you pay with Afterpay, its own terms also apply.

7. Shipping, returns and refunds

Delivery is covered in our Shipping policy. Change-of-mind returns, faulty items and refunds are covered in our Return and refund policy.

8. Your consumer rights

Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law or, in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

9. Reviews and content you share

If you post a review, photo or comment about our products, it must be genuine and about your own experience. You give us permission to show it on our website and social media, with your first name and city. We publish reviews whether they're positive or negative, and we don't change their meaning. We may remove content that is offensive, unlawful or not about our products.

10. Our content

The text, photos, videos, designs and logos on our website belong to us or are used with permission. Please don't copy or reuse them without our written permission.

11. Liability

We are responsible for your rights under consumer law, including compensation for loss you could reasonably have foreseen. Beyond those rights, and as far as the law allows, we aren't responsible for loss caused by events outside our reasonable control, such as delivery delays or website outages.

12. Changes to these terms

We may update these terms from time to time. The version on our website when you place an order applies to that order.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. If you live in New Zealand, you also keep your rights under New Zealand consumer law.

Last updated: 25 October 2026