Privacy policy

We collect only what we need to sell and deliver your order and keep in touch, and we never sell your personal information.

Lorne & Co (lorneandco.com.au) is operated by Monolith Ecommerce Pty Ltd (ABN 23 699 657 317). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for customers in New Zealand, the Privacy Act 2020 (NZ).

What we collect

  • Contact details: name, email address and phone number.
  • Order details: delivery and billing addresses, the products and sizes you buy, and your order history.
  • Payment details: handled by our payment providers. We never see or store your full card number.
  • What you send us: messages, return requests, reviews, photos and size or fit details you choose to share.
  • How you use our website: IP address, device and browser type, pages viewed, items added to your cart, and how you found us, collected through cookies and similar tools.
  • Marketing preferences: whether you've subscribed to our emails or texts.

How we collect it

Most information comes straight from you: at checkout, when you create an account, sign up for emails, leave a review or contact us. Some is collected automatically when you use our website. We also receive some information from others: payment providers (for example, fraud checks), delivery partners (delivery updates) and Meta (for example, whether you clicked one of our ads).

Why we use it

  • To process, ship and track your order.
  • To take payment and prevent fraud.
  • To handle returns, refunds and questions.
  • To send you order and delivery updates.
  • To send you news and offers, if you've agreed to receive them.
  • To show you relevant ads and measure how they perform.
  • To understand how our website is used and improve it.
  • To meet our legal obligations, such as tax records.

Who we share it with

We share information only as needed to run our store:

  • Shopify, which hosts our store and checkout.
  • Payment providers: Shopify Payments, PayPal and Afterpay.
  • Delivery and fulfilment partners who pack, ship and deliver your order.
  • Our email and text message service, if you subscribe.
  • Apps that run parts of our store: Judge.me (reviews) and Kaching Bundles (bundle offers).
  • Advertising and analytics: Meta (Facebook and Instagram) and Shopify's own analytics.
  • Our professional advisers, and government bodies when the law requires it.

We do not sell or rent your personal information.

Information sent overseas

Some of these providers store or handle information outside Australia and New Zealand, including in the United States, Canada and Ireland, and in other countries where our fulfilment and service partners operate. We use providers who protect personal information to a standard similar to Australian and New Zealand law.

Cookies and tracking

We use cookies, pixels and similar tools (including the Meta Pixel and Shopify's analytics) to keep your cart working, remember your preferences, measure our website and ads, and show you relevant ads on other sites. You can block or delete cookies in your browser and change ad settings in your Meta account. Some parts of the store may not work without cookies.

Emails and texts

We only send marketing emails or texts if you've agreed to receive them. Every email has an unsubscribe link, and you can reply STOP to any text. Order and delivery messages are still sent after you unsubscribe.

Automated decisions

Our checkout uses automatic fraud checks that score each order for risk. If an order is flagged, a member of our team reviews it before any order is cancelled. We don't make any other decision about you by computer alone.

Keeping it safe

We use reputable providers with secure, encrypted systems, and limit access to the people who need it. We keep information only as long as we need it, including at least 5 years for tax records. If a data breach is likely to cause you serious harm, we'll tell you and the relevant regulator.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it. Email support@lorneandco.com.au. We'll reply within 30 days, and there's no charge.

Complaints

If you have a privacy concern, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner or, in New Zealand, the Office of the Privacy Commissioner.

Children

Our store is not intended for children under 16, and we don't knowingly collect their information.

Changes

We may update this policy. The latest version is always on this page, with the date it was last changed.

Last updated: 25 October 2026