Shipping policy
We ship every order within 2 business days, with free tracked shipping on orders over $100.
Lorne & Co is operated by Monolith Ecommerce Pty Ltd (ABN 23 699 657 317). In this policy, "we", "us" and "our" mean Monolith Ecommerce Pty Ltd.
Processing
We ship orders within 2 business days of payment (Monday to Friday, except public holidays). Orders placed on a weekend or public holiday are processed from the next business day.
Shipping costs and delivery times
|
Where |
Cost |
Delivery after shipping |
|---|---|---|
|
Australia |
Free on orders over $100. Under $100, a flat rate shown at checkout |
5–12 business days |
|
New Zealand |
Shown at checkout |
5–12 business days |
We offer one shipping speed; there's no express option. Delivery times are estimates, not guarantees, and remote areas can take longer. The shipping cost for your order is always shown at checkout before you pay.
Tracking
When your order ships, we email you a tracking link. Tracking can take up to 24 hours to show the first update. Orders with several items, including bundles, may arrive in more than one parcel, each with its own tracking.
Your address
Please check your address at checkout. To change it, email us at support@lorneandco.com.au within 12 hours of ordering, before it ships. If a parcel is returned to us because of an incorrect or incomplete address, we can send it again once you pay the new shipping cost.
Delayed, lost or damaged parcels
If your tracking hasn't updated for 7 business days, or it shows as delivered but you can't find it, email us. We'll investigate with our delivery partner. If your parcel is lost, we'll send a replacement or refund you in full, at your choice.
If your order arrives damaged, email us as soon as you can with your order number and photos of the parcel and items. We'll replace or refund the damaged items. This doesn't limit your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
New Zealand orders
Prices are in Australian dollars (AUD) unless your local currency is shown at checkout; your bank may convert the amount. We don't expect any duties or extra charges on delivery for orders under NZ$1,000.
Questions
Email support@lorneandco.com.au with your order number, and we'll reply within 1 business day.
